Privacy Policy

1. Introduction

YellowPOS ("we", "our", "us") respects your privacy. This Privacy Policy explains how we collect, use, store, and protect your information when you use YellowPOS and our related services, including our website, dashboard, online shop and menu tools, and any other services we provide (together, the "Service"). By using the Service, you consent to the practices described in this policy.

2. Information We Collect

We collect information that you provide directly and information we obtain when you use the Service.

• Account and profile data: Name, email address, phone number, password (stored in encrypted form), and any other details you give when you register or update your account or business profile.
• Business and store data: Business name, address, operating hours, theme and personalisation settings, product and category information, and content you add to your store or menu.
• Order and transaction data: Orders placed through your store or menu, including customer contact and delivery details, payment method, and order history.
• Usage and technical data: How you use the Service (e.g. pages visited, actions taken), device and browser information, IP address, and similar technical data that helps us operate and improve the Service.

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve the Service;
• Process your registration, orders, and subscription;
• Authenticate you and manage your account;
• Send you service-related communications (e.g. order notifications, password resets, verification emails);
• Send updates, new feature notes, or service alerts by email where you have not opted out;
• Respond to your requests and support needs;
• Monitor and analyse usage and trends to improve the Service and security;
• Comply with applicable laws and protect our rights and the rights of others.

4. Sharing of Information

We do not sell your personal data. We may share your information in the following circumstances:

• Service providers: With trusted third parties that help us operate the Service (e.g. hosting, email delivery, analytics), under contracts that require them to protect your data and use it only for the purposes we specify.
• Legal and safety: When required by law, court order, or government request, or when we believe disclosure is necessary to protect our rights, your safety, or the safety of others.
• Business transfers: In connection with a merger, sale of assets, or other change of control, subject to the same privacy commitments.

5. Data Security

We take reasonable technical and organisational measures to protect your information against unauthorised access, alteration, disclosure, or destruction. This includes secure transmission (e.g. HTTPS), access controls, and secure storage. No method of transmission or storage is completely secure; you provide your information at your own risk, and we encourage you to use a strong password and keep your account credentials confidential.

6. Data Retention

We retain your information for as long as your account is active or as needed to provide the Service and fulfil the purposes described in this policy. We may retain certain information as required by law, for legitimate business purposes (e.g. resolving disputes, enforcing our agreements), or in anonymised or aggregated form for analytics.

7. Your Rights and Choices

You can update your account and business details at any time from within the Service. You may request access to, correction of, or deletion of your personal data, or object to or restrict certain processing, subject to applicable law. To exercise these rights or for any privacy-related request, contact us at the email address below. You may also unsubscribe from marketing or non-essential emails using the link in those emails where provided.

8. Third-Party Services

The Service may contain links to or integrate with third-party services (e.g. Google for sign-in or maps, payment providers). Their use of your information is governed by their own privacy policies. We encourage you to read those policies when you use such services.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the updated policy on this page and indicate the date of the last update. If we make material changes, we may notify you by email or through the Service. Your continued use of the Service after such changes constitutes your acceptance of the updated policy.

10. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us at: